Frequently Asked Questions

Ordering

  1. How do I place an order on Dilomi?

To place an order on Dilomi, simply browse our selection of products and add the items you want to purchase to your shopping cart. Proceed to the checkout page, enter your billing and shipping information, select your preferred payment method, and complete your order.

  1. Can I change or cancel my order after I have placed it?

In most cases, orders cannot be changed or canceled after they have been placed. If you need to make changes or cancel your order, please contact our customer service team at [email protected] as soon as possible.

  1. Can I track my order?

Yes, once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your package. You can also log into your Dilomi account to view the status of your order.

Shipping

  1. How long will it take for my order to arrive?

The delivery time for your order depends on your location and the chosen shipping method. Orders within the USA typically arrive within 4-5 business days, while international orders may take 8-15 business days. You will receive a tracking number to track your package’s progress.

  1. Can I change my shipping address after placing an order?

In most cases, shipping addresses cannot be changed after an order has been placed. If you need to modify your shipping address, please contact our customer service team at [email protected] as soon as possible.

  1. What if my order is lost or damaged during shipping?

If your order is lost or damaged during shipping, please contact our customer service team at [email protected] immediately. We will assist in resolving the issue and ensuring you receive your order promptly.

  1. Are there any shipping fees for orders?

Yes, shipping fees may apply to your order depending on the destination. We offer free shipping within the United States. For international orders, there is a flat shipping fee of $9.95 USD.

Please note that additional customs duties, taxes, and fees may apply to international orders, and these are the responsibility of the recipient.

If you have any further questions about shipping fees, please feel free to contact us at [email protected].

Return & Refund

  1. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your order, you can return it within 14 days of receipt for a full refund or exchange. For more details, please refer to our Return & Refund Policy.

  1. How do I initiate a return or refund?

To initiate a return or refund, please email our customer service team at [email protected] with your order number and the reason for the return. Our team will provide you with instructions on how to proceed with the return.

  1. How long does it take to process a return or refund?

The processing time for returns may vary depending on the shipping method and your local post office. Generally, we process returns within 2-3 business days upon receiving the returned item. Refunds are issued back to the original payment method within 7-10 business days after the return has been processed.

Payment

  1. What forms of payment do you accept?

We accept credit card payments, including Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card. We also accept payments through PayPal.

If you have any further questions, please feel free to contact us at [email protected].

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