At Dilomi, our priority is to deliver high-quality products that meet our customers’ expectations. However, we understand that sometimes situations may arise where a return is necessary. Therefore, we offer a 30-day return policy for all our products. If you are unsatisfied with your purchase, you have the option to return it for a full refund or exchange.
Return Exceptions
Please note that the following items are not eligible for return or refund:
- Customized or personalized products
- Sale items
- Products that have been opened or used
- Products returned without the original packaging and accessories
Damaged Or Defective Products
In the unlikely event that you receive a damaged or defective product, please contact us immediately at [email protected]. We will provide you with detailed instructions on how to proceed with the return and offer a full refund or exchange for the affected product.
Wrong Products
If you receive a product different from what you ordered, kindly reach out to us at [email protected] without delay. We will provide you with instructions on how to proceed with the return and offer a full refund or exchange for the correct product.
Return Process
To initiate a return, please send an email to [email protected] with your order number, the specific product you wish to return, and the reason for the return. We will promptly provide you with detailed instructions on how to proceed with the return.
Please note that the customer is responsible for covering the shipping costs when returning the product. We recommend using a reliable and trackable shipping method to ensure the safe delivery of the returned item.
Refund Process
Once we receive your return and confirm that it meets the eligibility criteria, we will initiate the refund process. The refund will be credited to the original payment method used for the purchase. Please be aware that it may take 7-10 business days for the refund to reflect on your statement, depending on your financial institution.
At Dilomi, we are dedicated to providing our customers with top-quality products and exceptional customer service. If you have any questions or concerns regarding our Return & Refund Policy, please don’t hesitate to contact us at [email protected]. We are here to assist you and ensure that your shopping experience with us is a positive one.